Support Policy Page Support Policy

Date of last update: 8 SEPTEMBER 2023

At, we are committed to providing exceptional support to our customers to ensure a satisfying online shopping experience. Our support policy sets out the principles and procedures we put in place to help you when needed.

1. Customer Support

1.1. Our customer support team is available to answer your questions, resolve your problems and assist you in your efforts. You can contact us by the following means:


Telephone: +212 624 014 494 or +44 12 24 92 83 80

Live chat: WhatsApp.

1.2. Support hours and response times may vary depending on the nature of your request, but we strive to respond as quickly as possible.

2. Types of Support

2.1. We offer support for a variety of needs, including:

Product Questions.

Order issues.

Technical support for using our website.

Delivery problems.

Returns and Refunds.

2.2. If you need specific assistance that isn't listed above, please don't hesitate to contact us, and we'll do our best to help.

3. Privacy Policy

3.1. Any personal information you share with our customer support team is treated in accordance with our Privacy Policy.

4. Comments and Suggestions

4.1. We welcome your comments and suggestions on the quality of our support service. Your feedback helps us continually improve our customer support.

5. Troubleshooting

5.1. Our goal is to quickly and efficiently resolve any issues you encounter. If an issue cannot be resolved immediately, we will keep you informed of the resolution status and next steps.

6. Contact

6.1. If you have any questions or concerns about our support policy, please contact us at

We are committed to providing exceptional quality support service to our customers. Your satisfaction is our priority, and we are here to help you at every stage of your shopping experience on