Return Policy Page

Date of last update: SEPTEMBER 8, 2023

At Komio.ma, we are committed to providing an exceptional online shopping experience to our customers. If for any reason you are not completely satisfied with your purchase, our returns policy has been designed to make the return or exchange process easier. Please read the details below carefully.

1. General Conditions

1.1. Returns are accepted within 30 days of the product delivery date.

1.2. Products must be returned in their original condition, unused, undamaged, with the original tags and packaging.

1.3. Personalized, perishable or intimate products are not eligible for a return, except in the case of a defect or quality problem.

2. Return Process

2.1. To initiate a return, please contact our customer service at sales@komio.ma or contact@komio.ma and provide the following information:

Your order number.

The reason for the return.

Photos of the product (if available) to show the condition of the product.

2.2. Our customer service team will provide you with specific instructions for the return, including the return address and the steps to follow.

3. Return costs

3.1. Return costs are the responsibility of the customer, except in the case of a defective product or a quality problem.

4. Refund or Exchange

4.1. Once we have received the returned product and verified its condition, we will issue a refund or send a replacement product, whichever you prefer.

4.2. The refund will be made via the original payment method used for the purchase.

5. Processing Times

5.1. The processing time for returns may vary depending on the nature of the product and method of return. We strive to process returns as quickly as possible.

6. Defective Products or Quality Problems

6.1. If you receive a defective product or encounter a quality problem, please contact us immediately. We will arrange to return the defective product and provide you with a replacement or full refund, including return shipping costs.

7. Contact

7.1. For any questions or concerns regarding our returns policy, please contact us at contact@komio.ma.

At Komio.ma, we strive to provide excellent customer service. We are here to help you resolve any issues you may have with your purchases. We thank you for your trust and your choice to make your purchases on Komio.ma.